Travel Flight problems? Now American Airlines will fork over extra miles on the spot

21:16  11 january  2018
21:16  11 january  2018 Source:   CNN

United Airlines increasing rows in economy to 10 seats

  United Airlines increasing rows in economy to 10 seats Each row used to seat nine.

American Airlines holiday flights cleared for take off. Is your plane seat broken? Perhaps the meal you ordered isn't available or your entertainment American Airlines is rolling out a program this month that lets its flight attendants award frequent flyer miles to passengers who run into problems .

Airline now allowing flight attendant distribution. By: CHRIS ISIDORE. American Airlines is rolling out a program this month that lets its flight attendants award frequent flyer miles to passengers who run into problems .

  Flight problems? Now American Airlines will fork over extra miles on the spot © Bill O'Leary/The Washington Post via Getty Images

Is your plane seat broken? Perhaps the meal you ordered isn't available or your entertainment system isn't working.

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American Airlines is rolling out a program this month that lets its flight attendants award frequent flyer miles to passengers who run into problems.

American, the nation's largest airline, says it has long had a policy to compensate passengers with miles when they run into service problems. But the ability to issue those rewards was limited to gate agents and other reservation agents, rather than the flight attendants.

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Airline now allowing flight attendant distribution. By: CHRIS ISIDORE. American Airlines is rolling out a program this month that lets its flight attendants award frequent flyer miles to passengers who run into problems .

At 5.45 American Airlines over -rode the airports authority and cancelled our flight , because We talked back and forth until they said they could set us up on a backup flight to a town 70 miles away I've always flown Delta and have never had a problem . Will never use American Airlines again.

If a problem occurred on a flight rather than with a reservation, the customer typically needed to file a complaint to be compensated. The airline says the new program allows flight attendants to take immediate action.

"We wanted to provide this at the point of first contact," so that passengers don't have to file a complaint, said American spokesman Ross Feinstein. "We want the customer to get off the plane feeling good about their experience. It makes the customers feel good and it makes the flight attendant feel good."

Feinstein declined to say how many miles a passenger might receive.

"It depends on what the issue is, and its severity," he said. It might be different for a cross-country flight than it would be for a short flight.

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Book with miles . Travel deals & offers. Flight schedules & notifications. Airline . American Airlines All airlines . Partner airlines , Opens in a new window. Extras . Business programs. Gift cards , Opens another site in a new window that may not meet accessibility guidelines.

Book with miles . Travel deals & offers. Flight schedules & notifications. American Airlines All airlines . Partner airlines , Opens in a new window. Search. Extras . Business programs.

The flight attendants at American and Delta can award frequent flyer miles to the passengers using computer tablets they carry on every flight.

Feinstein said if passengers don't have a frequent flyer account, they can supply their email address in order to receive another form of compensation.

Delta Air Lines says it has had a program like that for five years, while United and Southwest did not reply to a request for comment.

Complaints about airlines filed with the Department of Transportation were up 4% during the first three quarters of 2017, according to official government statistics. But many passenger complaints never get filed with the government. American's record was slightly worse than the industry average, according to those official statistics.

In October, the NAACP issued a a statement warning that it had noticed "a pattern of disturbing incidents reported by African-American passengers, specific to American Airlines." CEO Doug Parker vowed the airline would do better on race relations with its customers,and in November announced that its employees would undergo anti-racism training.

Flying on Thursday? Some airlines are letting you rebook flights without a fee .
If the snowy weather ahead is disrupting your travel plans, you may not be entirely out of luck. Some airlines will be waiving cancellation and rebooking fees for passengers whose travel plans may be impacted by the near-blizzard conditions expected to hit the region on Thursday. Airlines taking part in the travel waivers include American Airlines, Delta Air Lines, JetBlue, and United Airlines, and they’re all offering roughly the same thing: Cancel your flight for a refund; or rebook your flight between the same cities for another date within a week, and you won’t face any fees.

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